Privacy Policy

Last updated: 28 August 2026

Coates Window Cleaning Pty Ltd (ABN 91 698 516 737), referred to in this policy as "we", "us" or "Coates Window Cleaning", provides window, solar panel and gutter cleaning services across the Perth metropolitan area, Western Australia. We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us about it.

What we collect

When you request a quote or contact us, we collect the details you provide: your name, phone number, email address, property address, the services you are interested in, how you heard about us, and anything you include in your message. If you call or text us, we collect your phone number and the details of your enquiry.

Like most websites, we also collect some information automatically when you browse the site, such as your device type, browser, pages visited and general location, through cookies and analytics tools described below.

How we use your information

We use your information to prepare and send quotes, schedule and carry out the work you book, respond to your enquiries, send booking reminders, and keep basic records of the services we have provided to you. We may also use it to follow up after a job, for example to ask how we went or invite you to leave a review. We do not sell your personal information, and we do not use it for third-party marketing.

Cookies and analytics

This site uses Google Analytics to understand how visitors use it, which helps us improve the site. Google Analytics sets cookies and collects usage data in accordance with Google's own privacy policy. The site also displays our Google reviews through an embedded reviews widget, and uses caching cookies that help pages load faster. You can control or delete cookies through your browser settings; the site will still work with cookies disabled.

Who we share it with

We only share personal information where it is needed to run our business: with service providers such as our website host, form and booking tools, and analytics providers; or where the law requires us to. Any provider we use only receives what they need to perform their service.

How we store and protect it

We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, including secure hosting and limiting who can access it. No method of storage or transmission is completely secure, but if we become aware of a data breach that is likely to result in serious harm, we will notify you and the regulator as required by law.

Access and correction

You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Contact us using the details below and we will respond promptly.

Third-party links

Our site links to third-party websites, such as our Google reviews and social profiles. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

Contact us

Coates Window Cleaning Pty Ltd
ABN 91 698 516 737
Phone: 0412 831 420
Email: